This Privacy Policy applies to visitors and students of https://www.ragavedaacademy.com and to anyone who contacts us, books a demo, or enrolls in our courses.
1. Information We Collect
We may collect the following types of information:
- Contact details: name, phone number, email address, and WhatsApp number when you submit a form or message us.
- Enrollment information: course interest, skill level, age group, preferred class timings, and messages you share with us.
- Payment information: transaction references, UPI payment confirmations, and screenshots you share for fee verification. We do not store full card or UPI PIN details on our servers.
- Technical data: browser type, device information, IP address, and pages visited (via standard website analytics, if enabled).
2. How We Use Your Information
- To respond to demo requests and course enquiries
- To enroll you in classes and communicate schedules
- To process and confirm fee payments
- To provide teaching support and share practice materials
- To improve our website, services, and student experience
- To comply with legal and regulatory obligations
3. Payment Processing
Online payments may be processed through secure third-party payment gateways such as Razorpay. Payment data is handled according to the payment provider's security standards. We receive only the information necessary to confirm your transaction (e.g., payment status, amount, reference ID).
4. Sharing of Information
We do not sell your personal data. We may share information only:
- With faculty and staff involved in your training
- With payment processors to complete transactions
- With affiliated examination bodies when you opt for certification
- When required by law, court order, or government authority
5. Data Retention
We retain your information for as long as needed to provide services, maintain records, and comply with legal requirements. You may request deletion of non-essential data by contacting us, subject to applicable record-keeping laws.
6. Data Security
We implement reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Cookies & Analytics
Our website may use cookies or similar technologies to improve functionality and understand usage patterns. You can control cookies through your browser settings.
8. Children's Privacy
We enroll students of various ages, including children. For minors, we expect parents or guardians to provide consent and supervise enrollment and communication.
9. Your Rights
You may request to:
- Access or correct your personal information
- Withdraw consent for non-essential communications
- Request deletion of data where legally permitted
10. Third-Party Links
Our website may link to social media platforms (Instagram, YouTube, Facebook, WhatsApp). We are not responsible for the privacy practices of those external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the latest revision.
12. Contact Us
For privacy-related questions or requests, contact contact@ragavedaacademy.com or visit our Contact Us page.